FREQUENTLY ASKED QUESTIONS
What makes Fluffy Fluffy different?
We are the #1 leading brand in the world when it comes to Japanese soufflé pancakes & cheesecakes.
All of our ingredients are locally sourced and our desserts are freshly made.
We are the ultimate destination for anyone with a sweet tooth.
How long does it take for me to receive my order?
All orders are delivered on the same day as long as they are ordered before 3pm EST. Orders will be delivered latest by 8pm EST.
If orders are placed after 3pm EST, they will be delivered the following day.
Is delivery free for all orders?
All orders over $50+ include free delivery!
For any orders under $50, there will be a $9.99 delivery fee.
Are all of your products gluten free?
Yes, all of our products are gluten free.
How should I store my products?
All of our cakes and macarons should be refrigerated and taken out for 15-20 minutes to defrost before eating.
All of our cookies and soufflé cheesecakes can stay fresh at room temperature for five to seven days and stored in the freezer for up to one month.
How do I make a change to my order?
If you require to make a change to your order, we ask that you make it at least 2 days prior to your delivery date.
If you need to make any changes to your order, please email help@fuwafuwapancakes.com with the sbuject line:
ONLINE-ORDER UPDATE # _______
We will try our best to accommodate any changes that are made via email.
What if my order arrives damaged?
These things do happen! Please send an email to help@fuwafuwapancakes with a photo of your order and we will reply back within 48 hours with a solution.
What is your Returns & Exchanges policy?
Due to the nature of our perishable products, we do not accept returns, offer exchanges, and/or grant refunds on any goods sold.